FAQ: Hardlight VR Suit - Don't Just Play the Game. Feel it.
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

What features are available?

Hardlight features full upper body haptic feedback across 16 pads, an integrated tracking system that augments the tracking of a VR headset to fully simulate your arms and chest, and other features like our one-size-fits all, sweatproof design and easy developer SDK.

Last updated: February 22, 2017 07:24

What colors do you offer?

Hardlight is only available in black.

Last updated: February 22, 2017 07:24

What sizes do you offer?

The Hardlight suit comes in one super adjustable size to allow users of many different body types to enjoy haptics with their VR experience.

Last updated: February 22, 2017 07:24

Is it comfortable?

The Hardlight suit was designed to be comfortable and flexible while being used with active VR games - we've specifically designed it to be breathable and sweatproof. We want gamers to feel empowered by the VR gear they wear, not ashamed by it, so the visual design of the suit draws on the science fiction games and media that VR was born from.

Last updated: February 22, 2017 10:23

Which option is best for me?

The current Hardlight suit comes with all of our core features: full haptics, tracking, and audio mode. If you'd like to augment your hardware with some of our 15 launch titles, or buy an extra suit to use with a friend, consider one of our higher launch tiers.

Last updated: February 22, 2017 07:24

What is the uniqueness of the technology?

The Hardlight suit is the only haptics system that's been integrated with VR games to provide spatial, game-based haptic feedback. Using our technology, you can feel virtual bullets, bump into virtual walls, and receive custom-crafted alerts to highten your spatial awareness while in game.

Last updated: February 22, 2017 07:24

How is it powered? What is the battery life?

Hardlight's base model connects to your computer over USB, and has a cable to provide continuous power. If we meet our wireless stretch goal, we'll be releasing an add-on wireless module for purchase that can plug into any existing Hardlight suit and provide it with a 3-4 hour battery life.

Last updated: February 22, 2017 10:23

What are the dimensions and weight?

The Hardlight suit weighs 3.6 lbs, not including cables (or your VR backpack, if you have one!)

Last updated: February 22, 2017 07:24

How does it work?

The Hardlight Suit connects to the VR games running on your PC through the Hardlight Service. It can then exchange vibrational haptic feedback commands and tracking data with any Hardlight-compatible game. You can also use our service software to turn the suit to Audio Mode, where it will use the sound from any game, Hardlight compatible or not, to create stereo haptic feedback across the suit.

Last updated: February 22, 2017 07:24

What kind of sensors are you using?

Hardlight contains inertial sensors that allow us to detect the orientation of the chest and upper arms. Using the global position of a headset and controllers, the Hardlight software can use this data to track your entire upper body in VR.

Last updated: February 22, 2017 07:24

Will there be updates to it in the future?

The software that supports the Hardlight Suit receives routine updates for stability and functionality.

Last updated: February 22, 2017 10:23

How does it connect?

The Hardlight Suit connects to your PC as a wired USB device. If we meet our stretch goal, we'll also release a separate wireless module that can plug into any existing Hardlight suit and give it fully wireless data and power.

Last updated: February 22, 2017 10:23

Is it waterproof?

Hardlight is water resistant and easy to wipe down after intense use. It is not waterproof and should not be submerged or used outside.

Last updated: February 22, 2017 07:24

Where is it manufactured?

The Hardlight Suit is primarily built in the USA.

Last updated: February 22, 2017 07:24

How do I set it up?

To set up, simply download and install the Hardlight service and utilities, then plug or pair the suit to start.

Last updated: February 22, 2017 10:23

How do I use it?

The Hardlight suit can be connected to a compatible VR game on your PC or console to work with full functionality, or switched to Audio Mode and paired with game audio or music for a more limited experience.

Last updated: February 22, 2017 10:23

What is the care and cleaning of it?

The suit is not machine washable, but is designed to be easily wiped down and sanitized after use.

Last updated: February 22, 2017 10:23

What are the recommend ages?

Hardlight fits almost everyone, but is designed for adults. Please be aware of the risks and more intense experience inherent to VR before selecting games.

Last updated: February 22, 2017 10:23

Is it safe?

Yes - Hardlight operates at very low wattage, even less than a pack of AAA batteries.

Last updated: February 22, 2017 10:23

What certifications do you have?

The wireless version has UN38.3 approval for air shipping. Other certifications to come later this year.

Last updated: February 22, 2017 10:23

How durable is it?

The Hardlight Suit is designed for use over several years.

Last updated: February 22, 2017 10:23

How is my privacy protected?

You can see our privacy policy on our website. The Hardlight Suit records no data about its user.

Last updated: February 22, 2017 10:23

When does shipping begin?

Early September 2017

Last updated: February 22, 2017 10:23

When can we expect it to reach our doorsteps?

Mid September 2017

Last updated: February 22, 2017 10:23

Where does it ship?

We'll provide hardlight suits to anywhere we can legally ship to from the US

Last updated: February 22, 2017 10:23

How much is shipping?

Shipping prices can be viewed when you select your tier. International shipping is an additional fee dependent on location.

Last updated: February 22, 2017 10:23

I'm interested in a distribution partnership.

Get in touch with us at contact@nullspacevr.com! We'd love to chat.

Last updated: February 22, 2017 10:23

Do I have to pay VAT / GST?

Yes.

Last updated: February 22, 2017 10:23

What are the risks & challenges of getting the device today?

We've worked for years to make sure that the manufacturing process for the Hardlight Suit is as stable as possible, and we've got every aspect of the suit's construction ready to go. However, there are some risks inherent in any Kickstarter project. Please check out the Risks and Challenges section on the main campaign page for more information.

Last updated: February 22, 2017 10:23

What is your refund policy?

Refunds are processed on a case-by-case basis; at some point we will need to lock refunds in order to go into production & shipment. We will not be able to refund orders once they've shipped.

Last updated: February 22, 2017 10:23

What is your return / exchange policy?

If you received your product and you aren't satisfied, you may exchange it for a new one within 30 days, minus shipping & handling fees.

Last updated: February 22, 2017 10:23

How can I check the status of my pre-order?

We'll be releasing periodic information via the Updates page and our newsletter. You can also gain more information through your Kickstarter backer page.

Last updated: February 22, 2017 10:23

Why crowdfunding?

This is not just pre-orders: You're helping to build the device, and we need to know how many to make before we can start production. This is the first of its kind, and you'll be glad you waited. We will send you updates while we work to produce the first batch.

Last updated: February 22, 2017 10:23

If I have other questions, who should I contact?

Contact@nullspacevr.com

Last updated: February 22, 2017 10:23

Will this product work with only hard light suit compatible games or will the suit also work with HTC Vive games?

Only certain games will be fully compatible with the Hardlight Suit, and we're growing that list as quickly as we can. However, the suit will also work with anything that generates an audio signal in audio mode, but the haptic effects won't be as specific or dynamic.

Last updated: July 21, 2017 10:57

When is Shipping slated to begin? (subject to change)

All suits from this run should ship in October.

Last updated: July 21, 2017 10:57

Can customers call in if they have any questions?

We don't have a support phone number, but we'll be easily reachable via email. We'll be happy to provide any technical help, etc., but the suit's been made to be exceptionally easy to use.

Last updated: July 21, 2017 10:58

What features are available?

Hardlight features full upper body haptic feedback across 16 pads, an integrated tracking system that augments the tracking of a VR headset to fully simulate your arms and chest, and other features like our one-size-fits all, sweatproof design and easy developer SDK. Last updated: Wed, Feb 22 2017 10:24 am EST

What colors do you offer?

Hardlight is only available in black. Last updated: Wed, Feb 22 2017 10:24 am EST

What sizes do you offer?

The Hardlight suit comes in one super adjustable size to allow users of many different body types to enjoy haptics with their VR experience. Last updated: Wed, Feb 22 2017 10:24 am EST

Is it comfortable?

The Hardlight suit was designed to be comfortable and flexible while being used with active VR games - we've specifically designed it to be breathable and sweatproof. We want gamers to feel empowered by the VR gear they wear, not ashamed by it, so the visual design of the suit draws on the science fiction games and media that VR was born from. Last updated: Wed, Feb 22 2017 1:23 pm EST

Which option is best for me?

The current Hardlight suit comes with all of our core features: full haptics, tracking, and audio mode. If you'd like to augment your hardware with some of our 15 launch titles, or buy an extra suit to use with a friend, consider one of our higher launch tiers. Last updated: Wed, Feb 22 2017 10:24 am EST

What is the uniqueness of the technology?

The Hardlight suit is the only haptics system that's been integrated with VR games to provide spatial, game-based haptic feedback. Using our technology, you can feel virtual bullets, bump into virtual walls, and receive custom-crafted alerts to highten your spatial awareness while in game. Last updated: Wed, Feb 22 2017 10:24 am EST

How is it powered? What is the battery life?

Hardlight's base model connects to your computer over USB, and has a cable to provide continuous power. If we meet our wireless stretch goal, we'll be releasing an add-on wireless module for purchase that can plug into any existing Hardlight suit and provide it with a 3-4 hour battery life. Last updated: Wed, Feb 22 2017 1:23 pm EST

What are the dimensions and weight?

The Hardlight suit weighs 3.6 lbs, not including cables (or your VR backpack, if you have one!) Last updated: Wed, Feb 22 2017 10:24 am EST

How does it work?

The Hardlight Suit connects to the VR games running on your PC through the Hardlight Service. It can then exchange vibrational haptic feedback commands and tracking data with any Hardlight-compatible game. You can also use our service software to turn the suit to Audio Mode, where it will use the sound from any game, Hardlight compatible or not, to create stereo haptic feedback across the suit. Last updated: Wed, Feb 22 2017 10:24 am EST

What kind of sensors are you using?

Hardlight contains inertial sensors that allow us to detect the orientation of the chest and upper arms. Using the global position of a headset and controllers, the Hardlight software can use this data to track your entire upper body in VR. Last updated: Wed, Feb 22 2017 10:24 am EST

Will there be updates to it in the future?

The software that supports the Hardlight Suit receives routine updates for stability and functionality. Last updated: Wed, Feb 22 2017 1:23 pm EST

How does it connect?

The Hardlight Suit connects to your PC as a wired USB device. If we meet our stretch goal, we'll also release a separate wireless module that can plug into any existing Hardlight suit and give it fully wireless data and power. Last updated: Wed, Feb 22 2017 1:23 pm EST

Is it waterproof?

Hardlight is water resistant and easy to wipe down after intense use. It is not waterproof and should not be submerged or used outside. Last updated: Wed, Feb 22 2017 10:24 am EST

Where is it manufactured?

The Hardlight Suit is primarily built in the USA. Last updated: Wed, Feb 22 2017 10:24 am EST

How do I set it up?

To set up, simply download and install the Hardlight service and utilities, then plug or pair the suit to start. Last updated: Wed, Feb 22 2017 1:23 pm EST

How do I use it?

The Hardlight suit can be connected to a compatible VR game on your PC or console to work with full functionality, or switched to Audio Mode and paired with game audio or music for a more limited experience. Last updated: Wed, Feb 22 2017 1:23 pm EST

What is the care and cleaning of it?

The suit is not machine washable, but is designed to be easily wiped down and sanitized after use. Last updated: Wed, Feb 22 2017 1:23 pm EST

What are the recommend ages?

Hardlight fits almost everyone, but is designed for adults. Please be aware of the risks and more intense experience inherent to VR before selecting games. Last updated: Wed, Feb 22 2017 1:23 pm EST

Is it safe?

Yes - Hardlight operates at very low wattage, even less than a pack of AAA batteries. Last updated: Wed, Feb 22 2017 1:23 pm EST

What certifications do you have?

The wireless version has UN38.3 approval for air shipping. Other certifications to come later this year. Last updated: Wed, Feb 22 2017 1:23 pm EST

How durable is it?

The Hardlight Suit is designed for use over several years. Last updated: Wed, Feb 22 2017 1:23 pm EST

How is my privacy protected?

You can see our privacy policy on our website. The Hardlight Suit records no data about its user. Last updated: Wed, Feb 22 2017 1:23 pm EST

When does shipping begin?

Early September 2017 Last updated: Wed, Feb 22 2017 1:23 pm EST

When can we expect it to reach our doorsteps?

Mid September 2017 Last updated: Wed, Feb 22 2017 1:23 pm EST

Where does it ship?

We'll provide hardlight suits to anywhere we can legally ship to from the US Last updated: Wed, Feb 22 2017 1:23 pm EST

How much is shipping?

Shipping prices can be viewed when you select your tier. International shipping is an additional fee dependent on location. Last updated: Wed, Feb 22 2017 1:23 pm EST

I'm interested in a distribution partnership.

Get in touch with us at contact@nullspacevr.com! We'd love to chat. Last updated: Wed, Feb 22 2017 1:23 pm EST

Do I have to pay VAT / GST?

Yes. Last updated: Wed, Feb 22 2017 1:23 pm EST

What are the risks & challenges of getting the device today?

We've worked for years to make sure that the manufacturing process for the Hardlight Suit is as stable as possible, and we've got every aspect of the suit's construction ready to go. However, there are some risks inherent in any Kickstarter project. Please check out the Risks and Challenges section on the main campaign page for more information. Last updated: Wed, Feb 22 2017 1:23 pm EST

What is your refund policy?

Refunds are processed on a case-by-case basis; at some point we will need to lock refunds in order to go into production & shipment. We will not be able to refund orders once they've shipped. Last updated: Wed, Feb 22 2017 1:23 pm EST

What is your return / exchange policy?

If you received your product and you aren't satisfied, you may exchange it for a new one within 30 days, minus shipping & handling fees. Last updated: Wed, Feb 22 2017 1:23 pm EST

How can I check the status of my pre-order?

We'll be releasing periodic information via the Updates page and our newsletter. You can also gain more information through your Kickstarter backer page. Last updated: Wed, Feb 22 2017 1:23 pm EST

Why crowdfunding?

This is not just pre-orders: You're helping to build the device, and we need to know how many to make before we can start production. This is the first of its kind, and you'll be glad you waited. We will send you updates while we work to produce the first batch. Last updated: Wed, Feb 22 2017 1:23 pm EST

If I have other questions, who should I contact?

Contact@nullspacevr.com Last updated: Wed, Feb 22 2017 1:23 pm EST

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://hardlightvr.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

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